Refund & Cancellation Policy

1. Subscriptions

Paid Paperlink subscriptions renew according to the plan and billing interval shown at checkout. You can cancel future renewal from the available account controls or by contacting support. Cancellation normally stops the next renewal while access continues through the period already paid for, subject to the plan terms.

2. Refunds

Refund eligibility depends on the plan, purchase method, applicable consumer law and the circumstances of the request. Where local law gives you a mandatory cancellation or refund right, that right is not excluded by this policy.

• Duplicate or clearly erroneous charges may be reviewed for correction.
• Refunds for unused time may be considered where required by law or where Paperlink expressly offers a refund for the applicable plan.
• Third-party purchases may be subject to the third party's billing and refund process.
• Approved refunds are generally returned through the original payment method where technically possible.

3. Failed payments

If a recurring payment fails, we may retry the payment, restrict paid features or move the account to a free or limited state after reasonable notice. You remain responsible for authorised charges that are validly due.

4. Product purchases

Purchases of products or services sold by Paperlink users are governed by the seller's applicable terms, product description, delivery policy and consumer-law obligations. Paperlink may provide payment or checkout infrastructure but is not automatically the seller of every third-party product.

5. How to request help

Email support@paperlink.bio with the account email, invoice or transaction reference, purchase date and reason for the request. Do not send full card numbers or passwords.