Paperlink Legal Center
Delivery & Returns Policy
Information for purchases made through Paperlink commerce features, including delivery, cancellations, returns and refunds.
1. Scope
This policy applies to physical products or other purchases where Paperlink provides a commerce or checkout feature and a seller offers delivery or returns. Digital subscriptions may be governed separately by the Refund & Cancellation Policy.
2. Seller information
The seller is responsible for identifying the seller, product, price, delivery conditions, applicable taxes, return rights and customer support information required by local law. Paperlink may display seller-provided information through the platform.
3. Delivery
- Delivery times should be stated by the seller where applicable.
- The seller is responsible for dispatch and delivery obligations unless the checkout expressly identifies another fulfilment party.
- Customers should provide an accurate delivery address and contact information.
- Delays caused by carriers, customs, force majeure or incorrect customer information may affect delivery times, subject to applicable consumer law.
4. Returns and cancellations
Return, cancellation and withdrawal rights depend on the product, jurisdiction and seller's legal obligations. Sellers must honour mandatory consumer rights and clearly communicate any lawful exclusions before purchase.
5. Refunds
Where a refund is due, the seller or applicable payment provider will process it according to the transaction method and applicable law. Paperlink may assist with technical transaction information but does not replace the seller's legal obligations.
6. Support
For an order-specific issue, contact the seller using the information shown with the order. For Paperlink technical or payment-platform issues, contact support@paperlink.bio.